Nearly 3,000 academic advisors from throughout the United States recently traveled to Nashville, Tenn. to attend the National Academic Advising Association 麻豆精品 S檚 (NACADA) 36th Annual Conference. The four-day-long best practices event dealt with 50 different academic advising topics, two of which were presented by advisors from the Rosen College of Hospitality Management at the University of Central Florida.
UCF Rosen College academic services coordinator Vanessa Cogswell spoke about peer advising & mentoring, while Joshua Johnson, the college 麻豆精品 S檚 academic relations coordinator, discussed advisor training & development.
Cogswell 麻豆精品 S檚 commission-sponsored session, entitled 麻豆精品 S淧eer Outreach Mentoring Program – Building empowerment through a coaching framework in the era of the millennial student, 麻豆精品 S� focused on the application of coaching principles within a team environment, such as a peer mentoring program.
麻豆精品 S淚n sports, a coach brings a team of people together to accomplish a common goal, 麻豆精品 S� said Cogswell. 麻豆精品 S淚 took this concept and applied it to the Peer Outreach Mentoring Program that I oversee. By building camaraderie among the students and empowering them to contribute to the group, they are working as a team to successfully reach their goal. 麻豆精品 S�
Since it was founded in the fall of 2011, Cogswell 麻豆精品 S檚 peer mentoring program has had an extremely high success rate of helping struggling students improve their grades through the help of fellow students. During the Spring 2012 semester, the POMP program had an 89% success rate in helping struggling students remove themselves from academic probation.
Johnson 麻豆精品 S檚 session, entitled 麻豆精品 S淢y pleasure to serve: Exceptional academic advising that will leave your students singing for more, 麻豆精品 S� preached a customer service approach to advising.
麻豆精品 S淎n academic advisor 麻豆精品 S檚 mission is to help their students graduate, but that becomes difficult to do, if students choose not to return to their advisor, 麻豆精品 S� said Johnson. 麻豆精品 S淚n order to retain students, advisors must deliver great service, leaving their 麻豆精品 S榗lient 麻豆精品 S� with a positive and memorable experience. When people have a positive and memorable experience, they 麻豆精品 S檙e not only likely to return, but they are also likely to share their experience with others. 麻豆精品 S�
Both Cogswell and Johnson 麻豆精品 S檚 presentations were selected out of 880 proposals.
For more information on NACADA or the 36th Annual Conference, visit www.nacada.ksu.edu.